No, we're walk-ins only. Meaning you can visit us any time you like.

We're at 19 Richmond Street, Liverpool, L1 1EE - right in the City Centre, just off Williamson Square. We're open Monday to Saturday, 9:30am to 5:00pm.

We're open Monday to Saturday, 10:00am to 5:00pm. Closed on Bank Holidays

Most straight-forward repairs - ring sizing, chain repairs, stone tightening - can be completed within a few hours. More complex work may take a little longer. We'll always give you a realistic timescale when you drop your piece in.

Yes, always. We will never carry out any work without first providing you with a clear quote and obtaining your approval.

Yes. We buy broken, worn and unwanted gold jewellery in all carats. Bring it in and we'll give you an honest, no-obligation offer on the spot.

Just get in touch - by phone, WhatsApp, email or by popping in. We don't take appointments so feel free to contact any time to discuss your ideas, timeline and budget.

Yes. As NAJ members, our valuations meet the standards required by all major UK insurers. We provide a full written report for each piece.

Unworn, unaltered items in their original condition may be returned
within 28 days of purchase for a full refund. Bespoke, personalised and
custom-made items are non-returnable. Faulty items may be returned at
any time in accordance with your statutory rights under the Consumer
Rights Act 2015. Proof of purchase required.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.